Orders are processed within 24 hours of being placed, except US Postal Service holidays. If we have any questions or concerns with your order, generally we will let you know within 24 to 48 hours. Please allow up 10 to 14 days for delivery.
Exigo Optical Eyewear accept Visa, MasterCard, Discover, American Express. Amazon, and PayPal. Shopify and PayPal processes (Store Name)'s orders. If you place your order online, we do not have access to your payment information.
Exigo Optical Eyewear FREE First Class Mail Shipping (5 to 7 days) on all orders over $75.00. Priority Mail upgrade (1 to 3 days) is available for $8.85.
Signature Confirmation is required on orders over the value of $100.00, as well as orders being sent to a name/address other than the card holder's name and billing address. We apologize for any inconvenience this may cause you but as a small retailer and as consumers ourselves, we take credit card fraud quite seriously and do our best to prevent it.
If you have any questions, please email us. If you signed up for Facebook Messenger you should also be able to chat with us and you will also receive the option to track your shipment via Facebook Messenger.
Exigo Optical Eyewear will happily accept returns/exchanges within 14 days of receipt of your shipment from us. Please contact us regarding your return request so we may issue you an RMA.
To ensure that you have a record of your return, please ship with Signature Confirmation and be sure to include a copy of your receipt. We are not responsible for returns that do not have tracking information.
Please allow 10 days for your Return to be processed and funds to go back into your account. If you have not received your refund within 2 weeks of your return, please contact us.
While Exigo Optical Eyewear's staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally make mistakes. In the event that there was a mistake on your order or if your order arrives damaged, please contact us within 24 hours of the arrival of your shipment. You will be emailed a PrePaid Return Shipping Label.
Once we can confirm your return is in transit back, your return/exchange will be shipped to you at our expense.
If your package shows delivered and you still haven't received it, please contact your local post office to check the GPS status of your package. You're welcome to contact us and we can look up the telephone number for your local post office if you cannot locate it. The USPS is quite amazing these days with GPS technology and they can actually pinpoint where your delivery was dropped off. Also drop us an email and let us know and we can work on it together.